Temporary features of displaying the status of online payments

Dear Clients!

Due to ongoing technical work and integration configuration following the migration to our new billing platform, there may temporarily be delays in displaying the current payment status.

Please note:

After successfully completing an online payment in your Client Area, the system may temporarily display an incorrect status or indicate that the invoice has not yet been paid.

Please do not worry and do not make a duplicate payment.

How such payments are processed:

• Manual verification: all transactions with discrepancies in the automatic payment status are recorded by the system and reviewed manually by our finance department.
• Payment confirmation: once the funds are actually received in our bank account, the service and invoice status will be updated, and the service will be renewed or activated accordingly.
• Keep your payment receipt: to help speed up the verification process, we recommend keeping the receipt or confirmation of your online payment.

If the funds have been charged from your card but the service status has not changed for an extended period of time, you can send your payment receipt through our support ticket system.

We apologize for the temporary inconvenience and thank you for your understanding!